Entry-header image

Terms and conditions of use

Use of the https://roquelune.com website (hereinafter referred to as the “Site”) implies full acceptance of the Terms and Conditions of Use set out below. These conditions of use may be amended or supplemented at any time, and Site users are therefore advised to consult them regularly.

This website is normally accessible to users at all times. The site may be interrupted for technical maintenance, in which case it will endeavour to inform users of the dates and times of the intervention in advance.

The website is regularly updated by https://roquelune.com. In the same way, the General Conditions of Use may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take cognizance of them.

1 – Owner

This website, accessible at https://roquelune.com (hereinafter the “Site”) is the property of Château de Roquelune (hereinafter Château de Roquelune).

  • Legal name of establishment: Château de Roquelune
  • Commercial name: Château de Roquelune
  • Head office address: Route de Caux, 34120 Pézenas
  • SIRET: 891 636 938 000 21
  • Intracommunity VAT number: FR26891636938
  • Activity (NAF or APE code): 5520Z Tourist accommodation and other short-term accommodation
  • Legal form: SARL
  • RCS : Pézenas
  • Share capital: 10,000 euros
  • Name of legal representative: Benoît Gillmann and Sylvie Lassalle as Owners
  • Name of publication manager: Marie Allegre in her capacity as Hosting and Management Manager
  • Name of the person responsible for the protection of personal data (DPO): Marie Allegre in her capacity as Hosting and Management Manager

To contact us :

2 – Design

This website, accessible at https://roquelune.com, is developed by PHWDesign Disseny, SL, with VAT number ESB55507198 and registered office at Carrer de les Deveses, 4, 43815 Aiguamúrcia, Tarragona, Spain.

To contact them:

  • Address: Carrer de les Deveses, 4, 43815 Aiguamúrcia, Tarragona, Spain
  • E-mail: info@phwdesign.com

3 – Host

The website, accessible at https://roquelune.com, is hosted by SiteGround Spain S.L., with CIF B-87194171, whose registered office is at Calle Prim 19, 28004 Madrid, Spain.

To contact them:

4 – Site content & Intellectual property

The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law.

Unless otherwise indicated, the content of the site, the general structure, the texts, the images, animated or not, and the sounds of which the Site is composed are the exclusive property of Château de Roquelune. The user is prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sublicensing or transferring, in any manner whatsoever, any element of the Site or the Content, except for personal use.

Any total or partial representation of this site and its contents, by any means whatsoever, without the prior express authorization of Château de Roquelune is prohibited and constitutes an infringement punishable by the Intellectual Property Code.

Credits

Text: © SAS CONFHOTEL BCL
Photos: © Château de Roquelune

5 – License to use the Site Content

By connecting to the Site, the user agrees to accept from Château de Roquelune a license to use the Site Content strictly limited to the following imperative conditions:

This license is non-exclusive and non-transferable. The right of use granted to the user/internet surfer is personal and private: in other words, any reproduction of the site’s content on any medium whatsoever for collective or professional use, even internally within the company, is prohibited. The same applies to any communication of this content by electronic means, even via the company intranet or extranet.

The right of use includes only the authorization to consult the site and its contents. This use only includes authorization to reproduce for storage for the purposes of representation on a single-user screen and reproduction in one copy, for back-up copies and hard copy printing. Any other use is subject to the express prior authorization of Château de Roquelune. Violation of these provisions shall render the offender and all persons responsible liable to the criminal and civil penalties provided for by French law.

6 – Contractual limitations on technical data

The Site uses JavaScript technology.

The website cannot be held responsible for any material damage resulting from the use of the Site. In addition, the user of the Site undertakes to access the web site using recent, virus-free equipment and with an up-to-date browser.

The Site is hosted by a service provider, AGS Cloud (Access Global Security), on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: n° 2016-679).

The aim is to provide a service that ensures the highest level of accessibility. The host ensures continuity of service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure, or if the services generate traffic deemed abnormal.

https://roquelune.com and the host cannot be held responsible in the event of malfunctioning of the Internet network, telephone lines or computer equipment, notably due to network congestion preventing access to the server.

7 – Data Protection Act

Château de Roquelune, with capital of 10,000 euros, registered in the Pézenas Trade and Companies Register under number 891 636 938 000 21, is responsible for processing the data collected on the Site. The person responsible for collecting this data is Marie Allegre, in her capacity as Hosting and Management Manager.

The data collected and stored is hosted by Hoist Groupe France, SAS, with capital of 16,500,000.00 euros euros, registered in the Nanterre Trade and Companies Register under number 45222628500248, whose head office is located at 20 Avenue André Prothin 92400 Courbevoie.

Hoist Groupe France is a provider of Hotel Solutions

To contact them:

  • Address: 20 Avenue André Prothin 92400 Courbevoie
  • Telephone: +33 (0)1 41 97 74 00
  • E-mail: service.commercial@hoistgroup.com
  • Website: https://www.hoistgroup.com

The user is informed that in accordance with thearticle 32 of the French Data Protection Act of January 6, 1978, as amended and General Data Protection Regulation (GDPR: no. 2016-679)The information that the user communicates via the forms on the Site is necessary to respond to his/her request and is intended for the departments in charge of responding to his/her request for the purposes of following up this request. The information collected on this Site via the form(s) will be kept for a period of 18 months for occasional visitors and for a period of 24 months for customers of Château de Roquelune. After this period, personal data will be deleted or made anonymous.

In accordance with the provisions of articles 39 and 40 of the French Data Protection Act of January 6, 1978, as amended and General Data Protection Regulation (GDPR: no. 2016-679)The user has the right to access, rectify, update and delete information concerning him/her, which he/she may exercise by contacting Marie Allegre by e-mail at info@roquelune.comor by post to Route de Caux, 34120 Pézenas, specifying “Your privacy rights” in the subject line of the e-mail or letter and enclosing a copy of proof of identity. The Site also provides you with a form allowing you to exercise your rights. Just click on the following link: https: //roquelune.com/fr/formulaire-rgpd

You also have the right to give instructions on what to do with your data after your death.
In accordance with the provisions ofArticle 38 of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (RGPD: No. 2016-679). The user may also object, for legitimate reasons, to his or her data being processed without reason and at no cost, to his or her data being used for commercial prospecting purposes.

Users of the Site are required to comply with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679), violation of which is punishable by criminal penalties. In particular, it must refrain from collecting or misusing any personal information to which it has access, and in general, from any act likely to infringe the privacy or reputation of individuals.

8 – Data security

The https://roquelune.com website uses the SSL (Secure Socket Layer) security protocol, the most widely used in the world. It is used to secure and encrypt information transmitted between Château de Roquelune and users of the website. The key to SSL’s success is its incredible simplicity for users. Browsers are alerted to the presence of SSL security by the display of a padlock and the https protocol in the url. This allows you to transmit information securely to Château de Roquelune.

To ensure the security and confidentiality of personal data, the Site uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing personal data, the Site takes all reasonable measures to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.

Information that is essential for responding to user requests, such as surnames, first names, addresses and e-mail addresses, is marked with an asterisk on collection forms. If fields marked with an asterisk are not completed, Château de Roquelune will not be able to process user requests.

The data storage solution subcontractor :
Hoist Groupe France offers PMS solutions, through its HotSoft software, to manage day-to-day hotel operations.

For online booking services, user data is stored on a centralized server hosted by the supplier INTERFACE TECHNOLOGIES .

9 – Reservation and Payment System

When booking on the Site, the browser/user is redirected to a subcontractor offering a booking and payment management solution.

The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a simplified joint stock company (SAS) with a capital of 50,000.00 euros, registered in the Trade and Companies Register 415 310 655 00063, whose head office is located at Actiparc 1, Bâtiment 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune – France.

The data collected with INTERFACE TECHNOLOGIES is used to manage reservations and customers, for invoicing and payment purposes, and to conduct sales campaigns and satisfaction surveys.

To contact them:

10 – Cookies Cookies

When accessing the Site, a cookie may be automatically installed and stored temporarily on the user’s browser or hard disk.

A cookie is a block of data that does not allow users to be identified, but is used to record information relating to user browsing in order to facilitate use of the Site (such as the pages consulted, the date and time of access, etc.). The information collected on this site will be kept for a period of 13 months. You can set your browser to notify you of the presence of cookies and, if necessary, refuse them, as described at https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.

The user has the right to access, withdraw and modify personal data communicated via cookies under the conditions indicated above. Users have the right to refuse cookies by adjusting their browser settings. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information. For more information, see our Cookie Policy.

11 – Brands

Any Château de Roquelune trademarks that may appear on the Site are the exclusive property of Château de Roquelune. Any total or partial reproduction of these trademarks without the express authorization of Château de Roquelune is therefore prohibited.

12 – Hyperlinks & Backlinks

Château de Roquelune cannot be held responsible for the hypertext links set up within the framework of the present Site to other resources on the Internet. Users of the Site may not set up a hypertext link to this Site without the express prior authorization of Château de Roquelune.

Following the express prior authorization of Château de Roquelune, the hypertext link https://roquelune.com must be accompanied by a brief and precise descriptive text informing the Internet user of the interest and exact nature of Château de Roquelune’s activity. The link must be visible and can appear in the “Partners” tab of your website. To obtain Château de Roquelune’s express prior consent, please contact us by e-mail at info@roquelune.comor by post to Route de Caux, 34120 Pézenas, specifying “Hypertext Links” in the subject line of the e-mail or letter and enclosing the URL address of your website as well as the location of the link. https://roquelune.com.

13 – Authorization to reproduce content

For all information and requests for reproduction of content appearing on the Site (text, graphics, illustrations, images, animated or not, and sounds), whatever the medium, the user is invited to send his request by e-mail to info@roquelune.com specifying in the subject line “Authorization to reproduce content” and attaching the part of the content you wish to reproduce as well as the context of this request.

14 – Privacy policy

Château de Roquelune respects your privacy and is committed to protecting it. This statement is intended to tell you about our privacy policy and practices, and about the choices you can make about the way your information is collected online and how that information is used. The website and our business activities are governed by French law. In the event of a dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For more information, please consult our Privacy Policy.

15 – Modifications to the Site and General Terms of Use

Château de Roquelune makes every effort to ensure that the information published on the Site is accurate and up-to-date. The information contained on the Site is not contractual and Château de Roquelune reserves the right to modify, at any time and without prior notice, the content of the Site as well as the present general conditions of use. These modifications are binding on you and we recommend that you consult the Site regularly to take note of the general conditions of use in force. However, Château de Roquelune cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact Château de Roquelune directly.

16 – Out-of-court settlement of consumer disputes

In accordance with the provisions of Articles L. 612-1 et seq. of the French Consumer CodeEvery consumer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of a dispute with a professional, in this case Château de Roquelune. To this end, Château de Roquelune guarantees the consumer effective recourse to a consumer mediation system. The procedures for implementing the mediation process are specified by decree in the Conseil d’Etat.